#### Troubleshooting Reports

Issue: Reports do not display in the Report Library.

Possible Causes: Incorrect licensing or the custom web report packs are not installed, or properly upgraded.

Resolution:

Obtain the correct licensing.

Install the upgraded custom web report packs or delete the custom report entries from the database.

Custom web report packs were not upgraded

Review the following scenarios to understand the implications of not upgrading custom report packs:

Scenario 1: If the old custom reports have not been upgraded (i.e. they are not compatible with PME 8.2), none of the web reports will be visible in the Reports Web application.

To successfully perform the upgrade without the custom web reports:

1. Delete the custom reports (templates + saved instances) on the source system in the Manage Reports UI (in Web Apps) before transferring the system.
2. Follow the standard SBS upgrade process.

The default reports on the new system will work as expected. Once the old report packs have been upgraded, they can be uploaded and installed on the new system and they will work as expected. (Internet Information Services (IIS) needs to be restarted.)

Scenario 2: The old system has a lot of saved custom reports and the client doesn't want them deleted.

1. Try installing the old custom report pack from the source system on the target. If it installs it might not work, however, the default reports will display. The SBS upgrade can proceed.

Scenario 3: The field engineer completes the SBS upgrade with old, non-compatible custom web reports. At this point, the target system will not display any reports.

1. Determine which database table entries need to be deleted by opening the System Log in Management Console or by looking at the database tables to identify the custom reports.
2. Delete the custom report entries from the `RPT_Report` table in the ION_Network database.

The default reports on the new system will work as expected.